NVUSD uses Frontline, an automated service that greatly simplifies the process of finding and managing substitute jobs. Frontline utilizes both the telephone and internet to assist you in locating jobs, and is available 24 hours a day, 7 days a week.
Internet Access to Frontline
- You will receive a personal invitation email with the Subject Line: Napa Valley USD invites you to Absence Management.
- “Sign in with your Frontline ID.”
- If you do not have a Frontline ID, click “Create a Frontline ID.”
- Create a username, password, email address,
- Click “I accept the terms and conditions."
- Click “Create Frontline ID” and you are in!
More information about creating your Frontline ID
You can search for and accept available jobs, change personal settings, update your calendar, and personalize your available call times on the Frontline website. If the employee has uploaded lesson plans, you will be able to view them online once you take the job.
Telephone Access
You can interact with the Frontline system via a toll-free, automated voice instruction menu at 1-800-942-3767. Here, you can proactively search for jobs. We recommend calling in to check the computer recording of your name by pressing Option 4.
The system will also make phone calls to substitutes to offer jobs. The administrative office has selected the following hours as standard call times when the Absence Management service may call for substitutes:
6:00 AM - 12:00 PM in the morning
4:00 PM - 9:00 PM in the evening
* If you accept a job, you will be issued a confirmation number. Please remember that your transaction is not complete until Frontline supplies you with a confirmation number.
Note: You are NOT required to create a Frontline ID for telephone access (you automatically have telephone access). However, all substitutes must create a Frontline ID via your personal invitation email as described above.
Should you experience difficulty using the system in any way, please contact Lisa Bailey at lbailey@nvusd.org or 707-253-3843.